| Folder |
Unfiled Public Classic Email Templates |
| Name |
Support: Escalated Case Reassignment |
| Unique Name |
SupportEscalatedCaseReassignment |
| Encoding |
UTF-8 |
| Type |
text |
| Available For Use |
Yes |
| Subject |
ESCALATED CASE {!Case.CaseNumber} |
| Body |
The following case has been escalated to you since it is nearing its SLA time limit and is still open.
Company: {!Account.Name}
Service Level: {!Account_Service_Level}
Product: {!Case.Product__c}
Case #: {!Case.CaseNumber}
Case Subject: {!Case.Subject} |
| Description |
Case reassignment email to new case owner on escalation |
